Frequently Asked Questions

This section includes some of the most frequently asked questions about Indiana Wesleyan University and our online programs.

Please select an FAQ topic from the menu and then click on a question to see the answer.

About IWUOnline

	Q: What is IWUOnline?

	Q: Why is IWUOnline a "dot-com" instead of a "dot-edu"? Does that mean it is a for-profit enterprise?

	Q: Is IWUOnline really one of the pioneers in online education? Other colleges claim they started online programs in the 1980's.

Accounting and Billing

	Q: Who do I contact if I have a billing problem or question?

Accreditation

	Q: Is IWUOnline accredited?

	Q: Why is IWU only regionally accredited? Isn't national or global accreditation better?

	Q: Does that mean all other forms of accreditation are bogus?

	Q: What other accreditations does IWU hold?

Advisor

	Q: What will my academic advisor do for me?

	Q: When should I contact my academic advisor?

	Q: How can I make an appointment with my academic advisor?

Applications/Admissions

	Q: How can I get more information about a specific IWUOnline program?

	Q: What are the admissions requirements for the program I am interested in?

	Q: How can I apply for admission to IWUOnline?

	Q: How much is IWUOnline's application fee?

	Q: Is someone available to help me if I have questions about my application?

	Q: How long will it take to process my application?

	Q: How far in advance of the enrollment deadline should I submit my application?

	Q: What happens if I miss the enrollment deadline?

Attendance Policy

	Q: What is IWU's attendance policy for online students?

Career Counseling/Job Placement

	Q: Does APS have any type of career and/or job placement for current students/alumni?

Change of Student Information

	Q: I have a change of address (phone number, email, name, etc.), who do I contact?

CLEP/DANTES Tests

	Q: What are CLEP and DANTES tests and how can I take them, if needed?

Computers

	Q: What kind of computer will I need for an online program?

	Q: What type of internet connection will I need for an online program?

	Q: I am an IWU student and want to purchase the latest Microsoft Office Suite software.

	Q: I need technical support (e.g., lost username/password, unable to open/download documents, unable to access my course in Blackboard, etc.)

Costs

	Q: How much will my online degree program cost?

Crisis

	Q: I have a crisis and would like some prayer support and/or spiritual advising.

Diploma

	Q: Will it say "IWUOnline" or that I got my degree online on my diploma?

E-Mail

	Q: Who do I contact if I am having problems setting up or accessing my IWU student e-mail account?

	Q: I've tried accessing my student e-mail account from work and I can't get in. Why is this?

	Q: I'm not receiving replies to the e-mails that I'm sending through Blackboard. Why?

End-of-Course Surveys

	Q: How do I complete an end-of-course survey?

	Q: Does anyone actually read the end-of-course surveys?

Enrollment in Electives

	Q: How do I enroll in an IWU undergraduate or graduate elective course?

	Q: What if I'm taking just an elective course by itself?

	Q: How do I determine which electives I should take?

	Q: How do I register for a Lee Canter video course?

	Q: How do I register for a Performance Learning System (PLS) class?

Facilitators/Instructors

	Q: How do I find out who my next facilitator/instructor will be and his/her contact information?

	Q: I have concerns about a facilitator/instructor. What should I do or to whom do I express them?

Financial Aid

	Q: How do I know if I will qualify for financial aid?

	Q: How can I apply for financial aid?

	Q: Who can I contact for assistance with the Financial Aid forms?

	Q: Who can I contact about Financial Aid questions or problems?

Grades

	Q: How do I receive my grades?

	Q: What is the process for appealing an unfair grade?

How Online Classes Work

	Q: Where does my class take place online?

	Q: How many students are usually in online classes?

	Q: What activities do students perform in the virtual classroom?

	Q: How do I know what time and day to login for class sessions?

	Q: How do class discussions work online?

	Q: Are asynchronous online discussions really meaningful for learning?

	Q: Are the instructor's lectures also asynchronous?

	Q: What if I want to have a synchronous discussion with my classmates or teammates?

	Q: What kinds of learning activities will I be doing online?

	Q: How much time will I have to spend on my online coursework?

	Q: Can I still do online learning if I'm not really that well organized and disciplined?

	Q: How long will it take to complete my degree program online?

	Q: Do I have to attend any classes at IWU's main campus?

	Q: Can I access the Blackboard LMS when I'm traveling?

	Q: Is there a way I can see how the Blackboard LMS works?

Independent Study

	Q: What is the procedure for taking an independent study class?

Internet

	Q: What type of internet connection will I need for an online program?

IWU Merchandise

	Q: Where can I buy IWU merchandise?

Library Services

	Q: What kinds of library services are available to APS students?

Potential/Prospective Student

	Q: I am a potential/prospective student with various types of questions. Whom should I contact?

Project Teams

	Q: What are Project Teams and how can I find out more about them?

	Q: Why do so many online courses have Project Teams?

	Q: What can I do if a member of my Project Team isn't doing a fair share of the work?

Quality of Education

	Q: How do I know I will get a quality education from IWUOnline?

	Q: Is online learning really as good as classroom learning?

	Q: Why doesn't IWUOnline require the GRE or GMAT exam for admission?

	Q: Wouldn't a school with more selective admissions criteria provide higher quality?

Student Services

	Q: What does the office of Student Services do?

	Q: How can I contact Student Services?

Teacher Licensure and Renewal

	Q: Will IWUOnline's Education degree or licensure program meet my state's requirements?

	Q: Who should I call with other questions about teacher license renewal?

Textbooks/Course Material

	Q: How far in advance will I receive my textbooks and course resources?

	Q: Who do I contact about a problem with textbooks/course materials (e.g., received wrong materials, haven't received books yet, withdrew from class and want to return books, buy back policy, etc.).

Transcripts

	Q: Will it say that I got my degree online on my IWU transcript?

	Q: How do I request my IWU transcript?

Transfer Credit

	Q: Does IWU accept undergraduate transfer credit from other schools?

	Q: Why won't IWU accept transfer credit for core classes?

	Q: Does IWU accept graduate transfer credit from other schools?

	Q: Why doesn't IWU accept transfer credit from an unaccredited school?

	Q: My last college was nationally accredited. Why doesn't IWU accept its credits for transfer?

	Q: Are there any other ways I can earn college credit to be applied toward my degree?

Tuition and Fees

	Q: How much will the tuition and fees for my online degree program be?

Weather

	Q: How can I find out if class is going to be canceled because of bad weather?

	Q: What if I lose power for my computer because of bad weather?

Withdrawal/Re-Enter Core

	Q: What if I have to withdraw from a course, or my entire program, because of some unforeseen circumstance that comes up?

	Q: Who do I contact to withdraw from my course or program?

	Q: Who do I contact to resume my program or reenter a course from which I withdrew?

	Q: What if I don't have time or forget to contact a Withdrawal Specialist?

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